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Category Archives: Consumer satisfaction

The “beacon” Concept

The “beacon” Concept

The “beacon” Concept

Used with the bag-passenger interface, is similar to Disney’s MagicBand and the potential enhancements for passengers is immense. The San Diego laboratory is testing options which may further contribute to consumer satisfaction at airports. It might be worthwhile to assess its utility beyond that dimension and consider how the individual information might improve safety and security.

The Commuter Terminal lab is also exploring how IT might be used in the maintenance of the airport. The wizards are installing weave in sensors which will send messages indicating the need for immediate repair or periodic maintenance. Again, in creating these APPs, the SAN team should include in its vision statement utilization of this IT infrastructure for other safety considerations. More Here

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